Senior Account Manager
Exelon is recognized as an industry leader with best-in-class operations, with utilities achieving top quartile or better performance in customer satisfaction, reduced outage frequency, and faster service restoration. This strong record of reliability and customer satisfaction is reinforced by substantial infrastructure investments across the fleet.
About the role
The Senior Account Manager role focuses on managing high-value enterprise partners such as travel management companies (TMCs), global travel suppliers, or strategic distribution partners. This position carries greater commercial responsibility and is often accountable for multi-million-dollar relationships.
Senior Account Managers help shape long-term account strategy and collaborate with sales leadership to grow platform adoption across enterprise clients. They act as senior advisors to customers, guiding them through technology adoption, integration, and expansion across their travel ecosystem.
Some of the things you’ll do
- Manage a portfolio of strategic enterprise accounts and act as the senior relationship owner responsible for overall account success.
- Establish trusted relationships with executive stakeholders within client organizations and serve as a strategic advisor on the company’s platform and services.
- Develop and execute comprehensive account strategies designed to drive revenue growth, client retention, and long-term partnerships.
- Lead contract renewals, commercial negotiations, and account expansion initiatives across assigned customers.
- Conduct executive-level business reviews and strategic planning sessions with key stakeholders.
- Collaborate with product, engineering, implementation, and customer success teams to ensure customers achieve their desired outcomes.
- Identify and develop new business opportunities within existing client accounts, including upsell and cross-sell initiatives.
- Represent the voice of the customer internally and provide structured feedback to product and leadership teams.
- Mentor and support junior account managers while contributing to best practices across the account management organization.
- Maintain accurate account forecasting, reporting, and revenue tracking within internal systems.
Requirements
- ~7+ years of experience in account management or enterprise customer success.
- Experience managing complex enterprise accounts with revenue responsibility.
- Strong negotiation, relationship management, and communication skills.
- Analytical mindset and familiarity with CRM tools such as Salesforce.
- Experience in travel technology or SaaS platforms is preferred.
Benefits & Compensation
- Health coverage fully paid for employees.
- Flexible PTO plus company holidays.
- Equity grants and performance bonuses.
- Retirement plan with company match.
- Parental leave and wellness programs.
- Base salary: $135,000 – $170,000+ depending on role variant and location.
